DIAMOND DRIVE CR VIP

1. Acceptance of Terms

By booking, contracting, or utilizing the private transportation and limousine services offered by Diamond Drive CR VIP LLC (hereinafter "the Company", "we", or "our"), the client (hereinafter "the Client" or "the Passenger") agrees to be legally bound by these Terms and Conditions, as well as the Cancellation and Refund Policies described in this document.

2. Reservations and Payment Methods

• Reservation Confirmation: Every reservation requires official confirmation issued via email, text message, or through the automated website system. No request will be considered confirmed until the corresponding payment or deposit has been processed.
• Deposit: A non-refundable deposit of 20% to 50% of the total service cost may be required at the time of booking to secure the date, time, and requested vehicle.
• Balance Payment: The remaining balance must be paid in full at least 24 to 48 hours prior to the scheduled start of the service, or immediately if booked on shorter notice.
• Accepted Payment Methods: Major credit/debit cards (Visa, MasterCard, American Express, Discover) and authorized payment processors on the web platform.
• Secure Payment Storage: Your payment method will be saved securely and privately to process the remaining balance. If a deposit is paid, the remaining balance (including payment platform fees) will be automatically charged on the day of service.

3. Rates, Additional Charges, and Waiting Time

Waiting Time Charges:

• Airport Pickups (Commercial Flights): A grace period of 45 minutes from the confirmed landing time is included for domestic flights, and 60 minutes for international flights. After this time, an additional charge per minute/hour will apply according to the current rate.
• Private Airport Pickups (FBO): A grace period of 30 minutes after the scheduled arrival.
• Pickups at Homes, Hotels, or Other Locations: A grace period of 15 minutes from the scheduled time. After this period, waiting time will be billed in 15-minute increments.
• Additional Stops: Any unscheduled or previously unquoted stops will be subject to a minimum stop charge plus any generated waiting time.
• Tolls, Parking, and Surcharges: Highway tolls, terminal access fees, or parking necessary for the provision of the service will be added to the final rate unless specified otherwise in the initial quote.
• Special / Night Hours: Services provided between 11:59 PM and 5:00 AM may include a night service surcharge.

4. Conduct on Board and Vehicle Damage

• No Smoking or Vaping: Smoking traditional cigarettes, cigars, tobacco, and electronic cigarettes (vapes) is strictly prohibited inside all vehicles. Violation of this rule entails a mandatory minimum deep cleaning and deodorization fee of $250.00 USD.
• Alcohol Consumption: The consumption of alcoholic beverages is strictly restricted to passengers 21 years of age and older (in accordance with applicable state laws).
• Illicit Substances: The possession or consumption of illegal substances and illicit drugs inside the vehicle is strictly prohibited. The chauffeur has the legal right to terminate the service immediately without a refund.
• Material Damage: The Client contracting the service assumes full financial responsibility for any intentional or negligent damage caused to the vehicle, its electronic components, upholstery, or accessories by any member of their party.
• Extraordinary Cleaning and Sanitation Charges: Any incident requiring deep cleaning (severe food/beverage spills, vomit, or other bodily fluids) will incur an automatic sanitation fee of $300.00 to $500.00 USD, plus the cost of any non-operational days for the vehicle if necessary.

5. Occupancy and Luggage Limits

The number of passengers and volume of luggage must not exceed the maximum legal capacity established for the contracted vehicle. The chauffeur reserves the right to refuse passengers or luggage pieces that compromise the safety of the ride.

6. Liability and Force Majeure

The Company shall not be liable for delays, interruptions, or cancellations arising from force majeure events beyond its direct control, such as: extreme weather conditions, unforeseen severe road accidents, road closures by authorities, extraordinary security checks, or unforeseeable sudden mechanical failures. In such circumstances, the Company will make all reasonable efforts to provide an equivalent alternative vehicle or issue the corresponding credit/refund.

The Company assumes no responsibility for personal items forgotten, lost, or damaged inside the vehicles, although a custody protocol will be provided for recovered items.

1. Cancellation Deadlines for Standard Services

(Point-to-Point / Airport Transfers)

• More than 24 hours in advance: 100% refund of the total amount paid (or release of the corresponding hold, less processing fees if applicable).
• Between 12 and 24 hours in advance: 50% refund of the total service cost or issuance of a travel credit for 100% for future use within a 6-month period.
• Less than 12 hours in advance: No refund will apply (0% refund). The full amount of the contracted service will be charged.

2. Special Services, Events, Weddings, and Hourly Rentals (Charter)

• More than 7 days in advance: Refund of the balance paid, excluding the initial reservation deposit.
• Between 48 hours and 7 days in advance: Retention of the deposit and charge of 50% of the total contract value.
• Less than 48 hours in advance: 100% of the total amount will be billed with no possibility of a refund.

3. No Show

If the Passenger fails to appear at the agreed meeting point after the courtesy waiting time has elapsed and does not respond to phone or message contact attempts by the chauffeur or dispatch center, the service will be classified as a "No Show".

"No Show" cases will be billed at 100% of the total value of the scheduled service, including pre-established tolls and gratuities.

4. Refund Processing

• All formal requests for refunds or charge disputes must be submitted in writing to the company's official customer service email, indicating the reservation number.
• Approved refunds will be processed to the original payment method within an estimated timeframe of 5 to 10 business days, depending on the issuing bank.

5. Applicable Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the State of Florida, United States. Any litigation or legal dispute shall be resolved before the competent courts of the county where the Company's operational headquarters is registered.